Refund policy

1. Returns

Eligibility: We accept returns on most items within [2 days] of the purchase date. To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags attached.

2. Refunds

Refund Process: Once your return is received and inspected, we will notify you via email. If the return is approved, a refund will be processed to your original payment method within [5  business days].

Shipping Costs: Shipping costs are non-refundable, except in cases where we made an error with your order or the item is defective. In such cases, we will provide a prepaid return label.

3. Exchanges

Exchange Process: If you need to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process.

4. How to Initiate a Return

Online Returns: To initiate a return, log in to your account on our website and go to the “Order History” section. Select the order containing the item you wish to return and follow the instructions.

Guest Returns: If you made a purchase as a guest, please contact our customer service team at  info.menzluxury@gmail.com to initiate a return.

5. Return Shipping

Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective item.

6. Damaged or Defective Items

Reporting Issues: If you receive a damaged or defective item, please contact us within [1 days] of receiving the product, and we will arrange for a replacement or refund.

7. Refund Timeline

Processing Time: Refunds may take some time to process, depending on your payment method and bank. Please allow [5 business days] for the refund to appear in your account.

8. Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team at info.menzluxury@gmail.com.